PSMAS Opens One Stop Shop Service Centre

ZIMBABWE’S leading Medical Aid  firm, Premier Service Medical Aid Company (PSMAS) has opened its state of the art service center at its headquarters which will improve convenience and service delivery to its clients. By Michael Gwarisa The service centre which is a one stop shop service facility, offers members a number of services ranging from card replacements, new applications processing, Health and Fitness services, payments among a host of others. Speaking during the Service Centre Media Tour, PSMAS Managing Director, Mr Tendai Kapamha said the service center was part of…

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Medical Aid companies rank 2nd on Zim’s Customer Satisfaction Index

By Kuda Pembere Zimbabwe’s medical aid sector performed well above the national customer satisfaction index of 70, 2 percent ranking second with  78, 7 percent after the hospitality sector. This was a finding from a research report for the National Customer Satisfaction Index 2017 done by Select Research and the Contact Centre Association of Zimbabwe. Companies looked at in the medical aid society sector included First Mutual, Generation Health, Fidelity Life Medical Aid Society, Liberty Health, CIMAS, Heritage PSMAS. Speaking at the launch of the index report, Select managing director…

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Subscribers Ditch PSMAS

Staff Reporter  PREMIER Medical Aid Society (PSMAS) is currently experiencing a massive exodus of subscribers owing to the continued decline is quality service  among a host of other ills bedeviling the medical aid firm. PSMAS board chair Jeremiah Bvirindi recently told The Daily News that the company was experiencing a myriad of woes chief among them being the massive decline in revenue which has gone down by $8 million owing to a decrease in the subscriber base. “The subscription income went down  from $250 million to $242 million. The cash…

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