Medical Aid companies rank 2nd on Zim’s Customer Satisfaction Index

By Kuda Pembere Zimbabwe’s medical aid sector performed well above the national customer satisfaction index of 70, 2 percent ranking second with  78, 7 percent after the hospitality sector. This was a finding from a research report for the National Customer Satisfaction Index 2017 done by Select Research and the Contact Centre Association of Zimbabwe. Companies looked at in the medical aid society sector included First Mutual, Generation Health, Fidelity Life Medical Aid Society, Liberty Health, CIMAS, Heritage PSMAS. Speaking at the launch of the index report, Select managing director…

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